Need help?
Frequently Asked Questions
Ordering & Products
Everything.
All SpecHaus glasses come fully loaded as standard: anti-reflective, anti-scratch and UV protection. We will also thin your lens at no extra cost if required.
£69 for one pair, or two pairs for £99.
Yes — we have dedicated collections for Men’s Glasses and Women’s Glasses, along with our All Frames collection.
Yes — all SpecHaus glasses come with single-vision lenses, custom-made for your needs.
We offer:
Distance (prescription) lenses
Reading lenses
Blue-light single-vision lenses
Every lens type includes anti-reflective, anti-scratch and UV protection as standard — no upgrades or hidden charges.
Yes — returning customers automatically receive £10 off their next order. No codes needed.
Our bundle pricing (such as 2 for £99) and loyalty discount can’t be combined.
We automatically apply the best value for your order:
- Bundle offers give the biggest saving when buying multiple pairs
- The £10 loyalty discount applies to future orders when you come back for another pair
This way, you always get fair pricing — without compromising on lens quality or service.
Prescriptions
Yes — simply upload your prescription at checkout or email it to hello@spechaus.co.uk after ordering.
Yes. For stronger prescriptions, we automatically select the most suitable lens to balance clarity, comfort, and thickness. If anything needs clarification, we’ll always reach out before dispatch.
No problem — you can measure it using any online PD tool, or we can estimate it based on your prescription and facial measurements.
For stronger prescriptions, we automatically select a thinner lens to balance clarity, comfort, and thickness — there’s nothing extra to choose or add.
Delivery
Standard Tracked Delivery is £4.99.
Orders over £99 qualify for free delivery.
Most orders are delivered within 5 business days from placing your order.
If your lenses require thinning, this may take an additional 2–3 business days, as the lenses are custom-made and carefully quality checked. All orders are sent via fully tracked delivery.
Not yet — but it’s coming soon.
We ship to the UK and Ireland.
Returns & Exchanges
Because all SpecHaus glasses (prescription, reading and blue-light) are custom-made, they are non-refundable unless faulty.
Yes — you can exchange your frame within 30 days.
Exchanges require:
- The original pair returned in unused condition
- A £10 reglazing fee (to cover new custom lenses)
- The customer to pay return postage
Email us at hello@spechaus.co.uk with photos.
If the prescription or manufacturing is incorrect, we will remake your glasses for free.
Payments & Orders
We accept all major debit/credit cards, Apple Pay, Google Pay and secure online checkout options.
If glazing hasn’t begun yet, yes.
Once your lenses are custom-made, the order can no longer be cancelled.
Frames & Fit
Each frame has full sizing on the product page.
You can also message us with a photo and we’ll recommend a fit.
Premium acetate and metal materials sourced through trusted manufacturers.
Contact
Email us anytime at hello@spechaus.co.uk.
We’re always happy to help.