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Frequently Asked Questions
Ordering & Products
Everything.
All SpecHaus glasses come fully loaded as standard: anti-reflective, anti-scratch, 100% UV protection and a bluelight filter if you want it.
All our glasses come with a premium box, case and cleanse cloth.
Single vision glasses start at £59 and varifocal glasses at £89.
You can save 30% off if you add a 2nd pair.
Yes — returning customers automatically receive £10 off their next order. No codes needed.
Prescriptions
Yes — simply upload your prescription at checkout or email it to hello@spechaus.co.uk after ordering.
No problem — you can measure it using any online PD tool, or we can estimate it based on your prescription and facial measurements.
Yes — and it's simpler than it sounds.
When you select your lenses, you'll choose a lens index. A higher index means thinner, lighter lenses — particularly noticeable if you have a stronger prescription.
We offer a range of index options to suit all prescriptions, all included in our upfront pricing with no hidden upgrades.
Delivery
Delivery is free.
Most orders are delivered within 5 business days from placing your order.
If your lenses require thinning, this may take an additional 2–3 business days, as the lenses are custom-made and carefully quality checked. All orders are sent via fully tracked delivery.
Not yet — but it’s coming soon.
We ship to the UK and Ireland.
Returns & Exchanges
Because all SpecHaus glasses (prescription, reading and blue-light) are custom-made, they are non-refundable unless faulty.
Yes — if your frames aren't quite right, we'll sort it.
If you'd like to exchange for a different frame, just get in touch within 30 days of receiving your order and we'll guide you through the process. Glasses must be returned in their original condition and packaging.
Please note that because your lenses are custom-glazed to your prescription, exchanges are for frames only — the lenses from your original order cannot be reused if the new frame has a different lens shape.
Email us at hello@spechaus.co.uk with photos.
If the prescription or manufacturing is incorrect, we will remake your glasses for free.
Payments & Orders
We accept all major debit/credit cards, Apple Pay, Google Pay and secure online checkout options.
If glazing hasn’t begun yet, yes.
Once your lenses are custom-made, the order can no longer be cancelled.
Frames & Fit
Each frame has full sizing on the product page.
You can also message us with a photo and we’ll recommend a fit.
Premium acetate and metal materials sourced through trusted manufacturers.
Contact
Email us anytime at hello@spechaus.co.uk.
We’re always happy to help.
