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Shipping & Returns

⭐ SpecHaus Shipping & Returns

We keep things simple, transparent, and fair — the way buying glasses should be.

Shipping

Express Delivery (Estimated 5 business days): £4.99
Fully tracked from dispatch to your door.

Free Express Delivery on orders over £99
Automatically applied at checkout.

Once your glasses have been glazed, quality-checked, and carefully packed, you’ll receive a tracking link via email.

Returns & Exchanges

All SpecHaus glasses — including prescription, reading, and blue-light — are custom-made, with lenses glazed specifically for your order.

Because custom lenses cannot be reused, our returns policy is designed to be fair for you and sustainable for us.

Returns Address

All returns must be sent to our dedicated PO Box.
Please do not send returns to our registered or billing address.

Returns Address:

SpecHaus
PO Box 24083
Leigh
WN7 9GR
United Kingdom

⭐ Custom-Made Glasses

(Prescription, Reading & Blue-Light)

Orders that include any form of glazing are non-refundable, unless:

  • The wrong prescription or lens type has been fitted

  • The glasses arrive damaged

  • There is a clear manufacturing fault

If this happens, we’ll remake or replace your glasses at no cost.

⭐ Exchanges (30 Days)

If the frame isn’t quite right once it arrives, you can exchange it within 30 days.

Because all glasses are custom-made with new lenses, exchanges require:

  • The original pair returned in unused condition

  • A £10 reglazing fee to cover the cost of new lenses

  • Return postage covered by the customer

This helps keep exchanges affordable while allowing us to offer premium glazing without hidden mark-ups.

How exchanges work:

  1. Return your original pair (customer covers return postage)

  2. Choose your new frame

  3. Pay the £10 reglazing fee

  4. We’ll custom-make and ship your new pair

Simple, transparent, and designed around real costs.

⭐ Non-Glazed Items (If Applicable)

If we offer products that do not require glazing (such as cases, cloths, or accessories), these can be returned within 30 days for a full refund.

⭐ How to Start a Return or Exchange

Email us at hello@spechaus.co.uk with:

  • Your order number

  • Whether you’d like an exchange or need help with an issue

  • Photos if the item is damaged or incorrect

We’ll respond quickly and guide you through the next steps.

We’re Here to Help

If you ever need support with your order, prescription, or frame choice, we’re always here for you.

Email us anytime: hello@spechaus.co.uk