Privacy Policy

At SpecHaus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact details: name, email address, phone number, billing and shipping address.
Order details: prescription information (where applicable), payment details (processed securely through our payment providers), and order history.
Technical information: IP address, browser type, device information, and how you use our website.
Marketing preferences: your choice to receive updates, offers, or newsletters.

2. How We Use Your Information

We use your personal data to:

Process and fulfil your orders.
Provide customer support.
Send important service updates about your order.
Improve our website and services.
Send marketing emails (only if you’ve opted in — and you can unsubscribe at any time).

3. Sharing Your Information

We never sell your data.
We may share limited information with:

Service providers: payment processors, shipping partners, and IT support.
Legal requirements: if required to comply with applicable laws or regulations.

4. Data Retention

We keep your personal information only for as long as necessary to provide our services and comply with legal obligations (for example, tax and accounting purposes).

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (where applicable).
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at hello@spechaus.co.uk

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can adjust your cookie settings in your browser at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

SpecHaus Ltd

Email: hello@spechaus.co.uk

Website: www.spechaus.co.uk